About the Company
The Transportation Operation Center (TOC) at Amazon functions as the central hub for managing the company’s transportation execution. Operating across regions such as North America, India, and Europe, the TOC handles transportation logistics from vendors to Amazon’s Fulfillment Centers (FCs) and from these FCs to carrier hubs.
By making sure easy and timely deliveries, the TOC performs a considerable role in Amazon’s capability to meet consumer expectations efficiently. Beyond simply managing every day operations, TOC is responsible for identifying trends in community exceptions, suggesting automation, and implementing process improvements to streamline logistics operations.
Role of Trans Ops Specialist
- Communication Hub: Trans Ops Specialist is another link that connects carriers to hubs and warehouses.
- Inbound Operations: Mends relationships among vendors, hauliers, and fulfillment centers so that freight’s pick-up and drop off is on schedule.
- Outbound Operations: Involves transportation of freight from Amazon FCs to carrier’s hubs and then to customers ensuring that delivery is done on the promised time.
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Key Responsibilities of a Trans Ops Specialist
- Customer Communication: Deals with external customers: carriers, vendors, and internal teams like retail finance.
- Data Analysis: Gets data from different databases (Excel, Access, SQL) and interprets to format performance reports.
- Process Requirements: Establishes Business & Functional requirements for the technology teams, improving TOC systems and tools.
- Problem Escalation: Spots & forwards problems to relevant focus teams as the risk is adequately resolved.
- Reporting and Documentation: Communicate findings through written reports and verbal presentations, summarizing weekly trends and variances to goals.
- Time Management: Here, the worker encroaches time limits working in crucial time demanding business requirements that are real time 24 hours 7 days a week.
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Ideal Candidate Skills and Qualifications
- Education: Bachelor’s degree.
- Experience: Having spent a period of 10 to 24 months in the practicing field.
Skills:
- Handles information flow by having excellent communication skills.
- Advanced Excel skills, including knowledge of pivot tables and VLOOKUP.
- Teamwork skills concerning a changeable environment.
- Preferred Skills: Experience in Logistics or six sigma/lean certification, SQL knowledge.
- Problem-solving: Question or Follow-up Routine Problems through an express set of rules or set of tools.
- Team Collaboration: Cooperate with the members of the same team, as well as supervisors in particular.
- Decision-making: Make decisions in a very narrow scope and with direct supervision
This opens the door for handling intricate logistics processes and their real time solutions as well as fulfilling Amazon’s promise on the timely delivery of customer orders.
