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At the company, an L2 Associate plays an important role in the operational flow as well as in providing resolutions to both customers and delivery partners. At this position, the L2 associate holds the responsibility of representing the interaction of Amazon with its stakeholders in most cases, who bring in their concerns and suggest changes to the current procedures in place.
This article highlights the main tasks performed by L2 Associate in case you are ready to figure out what the requirements are for this position.
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Key Responsibilities of an L2 Associate
An L2 associate’s duty is also to act as a liaison between the client and Amazon and ensure the customer’s or delivery partner’s needs are satisfactorily attended to. Having said that, a certain level of professionalism has to be maintained at all times throughout their role. Some of these tasks exit and include the following:
- Effective Communication: An L2 associate should interact with every stakeholder in a relaxed and professional way to ensure that all stakeholders’ concerns are taken care of and no problem goes unattended. Their position demands activities related to customer service.
- Prompt Service: Prompt Service: The companion is required to render the carrier in a well timed and equipped manner to the clients and transport companions of Amazon. This ability involves fixing problems, answering questions, and giving the customer solutions to their wishes quickly.
- Managing Escalations: For situations which can no longer be resolved, they should elevate issues to the appropriate level in the escalation matrix so that sensitive issues can be managed at a higher level.
- Time Management: An excellent time-management skill to complete assigned duties within stipulated timelines and in the expected performance measures is a must for L2 associates.
- Process Improvement: It is also their role to ensure that consistency in processes is maintained and progress is made in the understanding of issues that hamper efficiency.
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Basic Qualifications for the Role
In Amazon’s case, an L2 associate has a few other qualifications that a candidate has to possess to qualify for the position. These are:
- Graduation: Bachelor’s degree in any field from an accredited university.
- Problem-solving skills: The nature of the position involves interactions with various customers, and they help in solving their issues over the phone, hence the need to communicate well.
- Comprehension Skills: They should like being able to focus on the customer’s problems and not be distracted while resolving them.
- Computer Knowledge: Knowledge of Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer is needed. Candidates should continuously demonstrate good typing skills and be able to surf.
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Preferred Qualifications
Though not explicitly compulsory, the following credentials would give any applicant an added advantage:
- Logistics Background: Previous work experience in logistics or similar areas could be an advantage.
- Proficiency in Excel: It is of utmost importance to possess advanced skills in Excel for a proper systematization and analysis of the data.
Overview:
The L2 Associate position at Amazon should be appreciated since it guarantees customer satisfaction and the satisfaction of the delivery partners. Due to their ability to communicate and manage time, as well as solving problems, L2 associates are crucial in process improvements and upholding the name of Amazon.
